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Frequently Asked Questions
For those dealing with tooth sensitivity, using the Perfect Smile E-Brush is a soothing and efficient way to clean your whole mouth and help improve your oral health.
The multi-directional bristles are soft and especially gentle on the teeth and gums, and the hard-to-reach areas in between, so it is less likely to cause pain or bleeding. The E-Brush also alerts you when you’re brushing your teeth or gum line too hard, which can lead to increased tooth and gum sensitivity
Your Perfect Smile E-Brush comes with a total of 5 different teeth cleaning cycle options to match your preferred brushing style:
Daily Cleaning: An everyday option for cleaning teeth and gums. The multidirectional bristles effectively and efficiently help eliminate plaque and tartar build-up, leaving your mouth with a healthy and refreshed feeling.
Daily Care: An excellent choice for those experiencing sore or bleeding gums and/or sensitive teeth. It’s a less intense brushing mode, though you’ll still receive the same dynamic 31,000 vibrations per minute and as thorough a cleaning as the other options.
Gum Nursing: For those suffering from delicate gum tissue, who want a more soothing, less intense brushing experience.
Massage: Just as the name suggests, think of it as a massage for your mouth. It increases blood flow through your gums, while gently cleaning your teeth.
Deep Clean Mode: Considered Perfect Smile’s “final shine” option. You’ll enjoy the full power of the E-Brush’s Magnetic Levitation Motor rotating at 31,000 vibrations per minute as it removes harmful bacteria along your gum line and helps whiten your teeth.
To change cleaning cycle options press the power button again. The light at the bottom of the E-Brush will change and show the new mode you’re brushing with.
Other electric toothbrushes can take anywhere from 14 to 22 hours to fully charge and last 5 to 12 days.
Your Perfect Smile E-Brush comes with an industry-leading rechargeable battery that can last for up to 28 days on a single charge (based on brushing 2X a day for 2 minutes each time). The power source is a DC5V.2W lithium battery that requires only 3-4 hours of charging time.
The Perfect Smile E-Brush is sleek, lightweight and easy to maneuver around your mouth. Other electric toothbrushes can often be bulky.
It features 5 different cleaning modes, a pressure sensor to signal if you’re brushing your teeth and gums too hard, and a built-in automatic timer to ensure that you follow the recommended time you need to brush (2 minutes).
Our E-Brush also comes with a handy travel case so that you can take it with you whenever and wherever you go.
Perfect Smile Company is based in sunny California. We stand behind our product with a 90-Day Money Back Guarantee and a 10-Year Warranty.
To achieve the best results, ensuring quality and effectiveness, it is advised that you replace your brush heads every 3 months. Changing the brush head when the bristles begin to bend outwards is also recommended.
Your Perfect Smile E-Brush is smartly-designed and helps users of all dexterity levels to safely and comfortably maneuver around braces, bridges, implants and crowns.
Using the E-Brush helps clean the hardest-to-reach areas of the mouth, eliminating more plaque and bad bacteria than a manual toothbrush, especially for those with dental work.*
The Perfect Smile E-Brush is IPX7 Waterproof. This means it can be submerged in up to 1 meter of water for 30 minutes. It is not recommended that you charge your E-Brush near a sink, or anywhere else where the charger may come in contact with water, as it may cause electrocution or worse.
Yes. You can access it by clicking here.
Zero. Shipping your Perfect Smile Electric Toothbrush is FREE.
10-Year Warranty
We believe the Perfect Smile E-Brush is a high-quality product that will last you for years, but we still provide our customers with a 10-Year Warranty, just in case anything happens!
Read MoreIf you experience any technical issues with your Perfect Smile E-Brush, we’ve got your back with a 10-Year Warranty.
Our goal is to make this process as easy and smooth as possible for you with transparent details and instructions should you have to activate your warranty.
Here is a clear breakdown of the warranty process:
1. All manufacturing defects and technical issues are covered if your Whitening Kit stops working.
2. Once you contact our Customer Success Team, they will provide a return authorization number (RMA #) and the address of the proper Authorized Returns Center.
3. Ship the product back to the Authorized Returns Center and receive your new Whitening Kit soon after!
Please note: You will be responsible for a restocking fee of $17.99 + shipping & handling fees when you return your defective product to the Authorized Return Center.
If you have any questions or concerns throughout any part of this process, please don’t hesitate to contact our Customer Success Team!
Customer Success Team Contact Information & Hours:
Toll-Free Number: (800) 701-2459
Email: support@perfectsmilecompany.com
Mon - Fri: 6AM – 6PM Pacific Standard Time
Sat: 8AM – 5PM Pacific Standard Time
Sun: 8AM – 5PM Pacific Standard Time
90-Day Money Back Guarantee
At The Perfect Smile Company, your happiness is our top priority. That means if you are not 100% satisfied with your purchase, for any reason at all, you’re eligible to receive a refund within 90 days of your purchase.
Read MoreIf you’re not happy with your Perfect Smile E-Brush, all you have to do is return it within 90 days of your order date. To ensure your refund is processed successfully, you must include an RMA #.
Here is a clear breakdown of the return process:
1. Call us at (800) 701-2459 or send an email to: support@perfectsmilecompany.com. This will start the return process (within 90 days of your order date).
2. One of our award-winning Customer Success Team members will provide the two things you need to process your refund: a return authorization number (RMA #) and the mailing address of the proper Authorized Returns Center.
3. Send your product to the address provided, along with the RMA #, and you will receive your refund.
Please note: You are responsible for paying for the shipping + handling fee when you return the product to the Authorized Returns Center.
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Customer Satisfaction Is Our #1 Priority - The Perfect Smile Whitening Kit helps you achieve a gorgeous, head-turning smile.