We believe the Portable Water Flosser is a high-quality product that will last you for years, but we still provide our customers with a 10-Year Warranty, just in case anything happens!
If you experience any technical issues with your Portable Water Flosser, we’ve got your back with a 10-Year Warranty.
Our goal is to make this process as easy and smooth as possible for you with transparent details and instructions should you have to activate your warranty.
Here is a clear breakdown of the warranty process:
1. All manufacturing defects and technical issues are covered if your water flosser stops working.
2. Once you contact our Customer Success Team, they will provide a return authorization number (RMA #) and the address of the proper Authorized Returns Center.
3. Ship the product back to the Authorized Returns Center and receive your new E-Brush soon after!
Please note: You will be responsible for a restocking fee of $17.99 + shipping & handling fees when you return your defective product to the Authorized Return Center.
If you have any questions or concerns throughout any part of this process, please don’t hesitate to contact our Customer Success Team!
Customer Success Team Contact Information & Hours:
Toll-Free Number: (800) 701-2459
Mon - Fri: 6AM – 6PM Pacific Standard Time
Sat: 8AM – 5PM Pacific Standard Time
Sun: 8AM – 5PM Pacific Standard Time